Refund Policy

At Phoenix Furnished Rentals, we value every guest and every reservation. As a small furnished-rental business, each reservation plays an important role in our ability to maintain availability, prepare our properties, and provide a reliable guest experience.

Refunds are available only when a cancellation meets the eligibility requirements outlined below.

A reservation is eligible for a full refund when the cancellation is made within 48 hours of booking and at least 14 days before the scheduled check-in date.

Cancellations made more than 48 hours after booking, or less than 14 days before the scheduled check-in date, are not eligible for a refund.

We understand that weather, emergencies, illness, transportation delays, and other unexpected circumstances can affect travel plans. However, these circumstances do not automatically qualify a reservation for a refund outside the applicable cancellation window.

To help protect your travel plans, we strongly recommend purchasing travel insurance or other appropriate trip protection before your stay.

If you have questions about your reservation or refund eligibility, please contact us before cancelling.

Call: 602-880-2911
Email: sean@phoenixfurnishedrentals.com

Thank you for your understanding and for choosing Phoenix Furnished Rentals.

Refund FAQs

When is my reservation eligible for a refund?

Your reservation is eligible for a full refund if you cancel within 48 hours of booking and at least 14 days before your scheduled check-in date.

What if I cancel after 48 hours or less than 14 days before check-in?

Cancellations made more than 48 hours after booking or within 14 days of the scheduled check-in date are not eligible for a refund.

How do I cancel my reservation?

To request a cancellation:

Review your booking date and scheduled check-in date to determine whether your reservation falls within the refund window.
Contact Phoenix Furnished Rentals at 602-880-2911 or sean@phoenixfurnishedrentals.com.
Wait for confirmation from our team. If your cancellation meets the applicable policy requirements, your eligible refund will be processed.

Do you offer refunds for weather or emergencies?

Unexpected circumstances can happen, including severe weather, emergencies, illness, or transportation disruptions. However, the refund policy remains in effect unless otherwise required by applicable law or specifically agreed to in writing.

We strongly recommend purchasing travel insurance to help protect your reservation against unexpected changes to your travel plans.

How long does it take to receive an approved refund?

Once an eligible refund has been approved and processed, the time required for the funds to appear may depend on the payment provider, booking platform, bank, or card issuer used for the reservation.

What if I booked through a third-party platform?

If your reservation was made through a third-party booking platform, the cancellation and refund process may also be subject to that platform’s terms, procedures, and payment-processing requirements. Please contact us if you need assistance identifying the appropriate cancellation process.

Questions About Your Reservation?

Contact Phoenix Furnished Rentals and we will be happy to help.

Phoenix Furnished Rentals
888 N. 4th Street
Phoenix, AZ 85004
Phone: 602-880-2911
Email: sean@phoenixfurnishedrentals.com